CASE 1:

Company: Systems and Network Management Company
Location: Florida, US

Requirement:  The Company had a customer base of over 100 and had around 15 engineers on their rolls to meet the support requirement. Despite the healthy growth in customer signing up and its ability to deliver solutions on new technologies, the profit margins were under severe pressure due to the high human cost base involved. Retaining the staff, Training, investing in their IT assets and related operational issues were becoming major challenges to the company’s growth plans. In addition to maintain their competitive advantage in the market they had to offer services 24*7*365 for some of their premier customers and they did not have a process in place to support it.

Solution Implemented: After analyzing the business requirement, Netnukes worked on a model offering:
1. Second level support during their office hours.
2. Managed help desk outside their office hours.

This ensured they were able to offer support 24*7 making maximum use of their in-house and Netnukes personnel skill sets. Voice, chat and email support were provided outside their office hours to ensure quick resolution of issues. Service level agreements, Escalation matrix were defined well in advance to aid in the work delivery.

Following areas were handled by Netnukes team:

L1 Activities
•    Server Health Check
•    Server performance Management
•    Backup Exec Administration
•    Exchange Server Management
•    Active Directory Administration
•    Printers & Peripheral Devices Support
•    Desktop Security (Antivirus, anti-malware) Management
•    Productivity Tools Support (MS Office, Email clients)
•    System Log Monitoring
•    Frontline customer Chat Support

L2 Activities
•    Backup Exec Configuration & Management Active Directory Migration
•    DRP
•    Exchange Server Installation & Migration
•    Microsoft Tech-Support coordination
•    WSUS Administration
•    IDS Implementation & Security Auditing
•    Citrix Server Administration
•    Terminal Server Administration

CASE 2:

Company: Sports and Leisure Store
Location: London, UK

Requirement: FF is retail chain of stores satisfying the customer’s fitness and sports needs. They rely on Stores to send daily sales information to HQ for planning future sales and marketing strategies. It’s very important for them to maintain proper communication channel between the HQ and the stores. The communication channel should be proper and more importantly it should be Secure. This was a major concern for them.

Solution: Virtual Private Network between Remote Stores and Head Office
Implementation: Netnukes used Hardware VPN gateway from Netgear to implement a virtual private network (VPN). The implementation was done using network-to-network VPN tunnel, implemented between Head Office VPN Gateway and Store's perimeter Router. The tunnel is setup automatically when the communication is started from any one of the end, not only this channel is proper it’s more secure to communicate the information. Even if the numbers of stores increase the same process can be easily implemented. The same communication channel can also be used to backup the entire store data.
 
Advantage:
•    Low cost
•    Highly scalable on demand
•    Secure Access between HO and Remote Stores.
•    Centralized backup of store data to HO.
•    Audit of store Data.
•    Employee monitoring.

Implementation Time: 6 Days to setup and configure 1 HQ and 26 Stores.
Scalability: Up to 50 Stores
Cost: Investment on Hardware Devices on both ends.

CASE 3:

Company: Financial Service Company
Location: Quebec, Canada

Requirement: In this new era E-Mail plays an important role in the company. The mails received and sent should not only be secure but also easily accessible. As the information is related to the company needs the ownership of all this should be the company itself. The client was facing issues with proper maintenance of the emails.

Solution: To overcome the problem Netnukes implemented Exchange Mail Server access from MS Outlook over the Internet. This provided the company secure access to the emails within and outside the company. This also helped the company in creating distribution lists. Storage of email data is also secure and backed up at regular intervals.

Implementation: Using Microsoft Exchange Server 2003 SP1 and Microsoft Outlook 2003. The cannel was set using HTTPS with SSL Certificate for the mail domain.

Advantages:
•    Anywhere access of Exchange Mailboxes using Outlook
•    Availability of all Exchange Features to non Active Directory Desktops
•    Centralized mail management
•    Backup.

Implementation Time: 5 Days for setting up and configuring of 1 Server and 60 clients.
Cost: Apart from the software costs this implementation required a SSL certificate.

CASE 4:

Company: Wireless Products Specialist Company
Location: Chicago, United States

Requirement: As we know blackberry is a useful and handy mobile communication device which caters all the work related needs. It has now become a essential part of Business in this era. Using blackberry helps the executives be up-to-date on all the Business and Market information. The clients wanted to issue the same to their employees for improving production and operations.

Solution: BlackBerry Enterprise Server for Microsoft Exchange Server
Implementation: Netnukes Installed Blackberry BES Express Edition on the mail server and configured to push the mail arriving on the user mailbox to the Blackberry device via RIM Gateways. The user has been provided with activation links which enabled Enterprise Activation from blackberry Device.
Advantages: Seamless mails push service.
Cost: None