Plans and Pricing

1.TICKET BASED PLAN

Monthly Charge : $125

Features:

• Minimum 50 tickets per month
• $3 per additional ticket
• No carry forward of tickets
• Maximum 30 minutes per ticket
• 24/7 shared Level 1 and Level 2 technical support
• Support can be offered over phone, email and chat
• Best suited for small business where there is less or inconsistent flow of tickets

Cost per Server: $150

Features:

• Unlimited tickets
• 24/7 Shared Support Level 1 and Level 2 technical support
• Support can be offered over phone, chat and email
• Best suited for the situation where there is more number of domains per server and constant flow of tickets

Services Included:

• Installing/Upgrading of software, updating patches
• Configuration changes
• Installing and upgrading of firewalls
• Installing secure (SSL) certificates
• Control panel upgrades
• Configuration changes
• Restarting services
• Rebooting after contacting data center
• Weekly/monthly server reports
• Kernel upgrades
• Hardening and Tuning of server
• Server Migration

3. SHARED RESOURCE BASED PLAN

a) Unlimited Shared plan Level 1 Support

Monthly Charge : $425

Features:

• Unlimited Level 1 tickets
• 24/7 Shared Support
• Email and Chat support
• Best suited for situation where there is Consistent flow of  Level 1 tickets

b) Unlimited Shared plan Level 2 Support

Monthly Charge : $575

Features:

• Unlimited Level 2 tickets
• 24/7  Shared Support
• Email and Chat support
• Best suited for basic problem diagnosis and resolution and  situation where there is consistent flow of tickets
  

4.DEDICATED RESOURCE BASED PLAN

a) Unlimited Dedicated plan Level 1 Support

Monthly Charge: $875

Features:

• Dedicated tech person will work for the client at a time
• 24/7 Dedicated Level 1 Support
• Unlimited tickets
• Support over Phone, Chat and Email
• Best suited for situations where there is good number of Level 1 tickets which needs immediate attention

b) Unlimited Dedicated plan Level 2 Support

Monthly Charge:  $1,150

Features:

• Dedicated tech person will work for the client
• 24/7 Dedicated Level 2 Support
• Unlimited tickets
• Support over phone, chat and email
• Best suited for situations where there is good number of Level 2 tickets which needs immediate attention

5. HOURLY BASED PLAN

Hourly Rate : $20

Features:

• Dedicated tech person will work for the client
• Cost calculation will be on the basis of hourly efforts
• Demand based support
• Unlimited L1 and L2 tickets support
• 24/7 support over phone, chat and email
• Best suited for situation where there is the chance of occurrence of the issue is less or unknown
  

 6.CUSTOM PLANS

 If you are not comfortable with any of the above plans, feel free to contact us here.  We would be pleased to offer custom plans to suit your specific requirements.