Custom Product Support

Netnukes provide shared and dedicated support to your software products. We will train our engineers about the product features and we can offer excellent support to your clients under your brand name. We also provide presales support to your software products. Our integrated software product support is a combination of pleasing customer interaction skills and technical expertise. On outsourcing product support to Netnukes, product development companies can concentrate more on marketing and new product development activities rather than investing huge amount of time in providing support to their existing products. We provide Level 2 and Level 3 application support as well as network monitoring support.

Some of the highlights of our Product Support are

24/7 Shared/Dedicated Support
Support can offer under company's brand name
Support over phone/chat or email
Quick response and faster resolution time
SLA based engagement ensures higher ROI

Services:

Application support ( Level 1 and Level 2)
Product performance tuning
User level installation support
Product usage troubleshooting