Technical Support to ISPs
Netnukes provides round the clock monitoring to your servers and reboot them if necessary by contacting the data centers. Our dedicated monitoring system will monitor your servers from different locations continuously. We solve problems quickly and efficiently by completely taking over all kind of technical support and network monitoring for the ISPs. While outsourcing your ISP related technical support to nentnukes you can save time, money and valuable resources. We are serving subscribers of Dial Up, DSL, Cable, Wireless, T-1 and ISDN Services across the world.
We provide outstanding customer care and support to your customers on treating them as our customers.
Our ISP Services will cover following issues:
- Connectivity Related Issues: We will handle all kind of connectivity related issues of Windows and Linux. We will re install or reboot dial up networking or network protocols, if necessary.
- Hosting Related Issues: We provide support to the hosting related issues such as rebooting servers, adding domains, reinstallation of FTP clients, resetting customer passwords, SSH and SSL Support, ping and trace routes, reverse DNS backup and FTP Support
- Networking and Support related Issues: Our network and support division handles all kind of common network support relates issues related to TCP/IP configuration, proxy and firewall configuration, network adapter installation and home network assistance.
- Software Support: We provide support to all the content filtering and accelerator software
- Other Support: Apart from the above, we will provide support to customers who are looking sign up for ISP Services, navigation issues, reinstalling of dial up networks and resetting of customer login credentials.
Our Support Highlights
- 24/7 Support
- Flexible timing options like 4 hours, 8 hours, 12 Hours and 24 Hours
- Well trained RHCE and MCSE Certified Engineers
- Dedicated and Shared support option
- Guaranteed Intellectual property mechanism
- Daily/Weekly/Monthly status reports